Helpful Links

Helpful Links

Below you will find the contact information necessary to get more information or file a complaint concerning financial institutions that do not fall under our jurisdiction. Also included is contact information for agencies who provide other financially related information and regulation.

State Complaints on pre-need funeral plans
Consumer Affairs Division
New Mexico Department of Insurance
(877) 807-4010

National Complaints/Assistance
Information on Failed Thrift Institutions (aka Savings and Loan Associations/Savings Banks)
Federal Deposit Insurance Corporation Ombudsman
(800) 568-9161

National Banks, Federal Savings Banks, or Federal Savings and Loans
For a federally chartered (aka national) bank or savings and loan (such as First National Bank, Bank of Albuquerque, Pioneer Bank, Wells Fargo, N.A., Bank of America, etc.), please contact:

Comptroller of the Currency (OCC) Consumer Assistance Group 1301
McKinney Street, Suite 3450 Houston, TX 77010 Consumer Hotline

(800) 613-6743
https://helpwithmybank.gov/

State Banks Not Chartered in New Mexico
Federal Deposit Insurance Corporation (FDIC)

Consumer Response Center
1100 Walnut St., Box #11
Kansas City, MO 64106

Consumer Hotline (877) ASK-FDIC (877-275-3342)
https://www.fdic.gov/consumers/assistance/

Federal Credit Unions
National Credit Union Administration (NCUA)

1230 W. Washington Street, Suite 301
Tempe, AZ

(602) 302-6000
http://www.ncua.gov/Pages/default.aspx

Credit Card Companies and Credit Card Banks
Federal Trade Commission
File A Complaint | Federal Trade Commission (ftc.gov)

Other Various Financial Products
Consumer Financial Protection Bureau (CFPB)

1700 G Street, NW
Washington, D.C. 20552

Consumer Inquiries (202) 435-7000 or info@consumerfinance.gov
Submit a Complaint: www.consumerfinance.gov/complaint/

Money Service Businesses
US Treasury Financial Crimes Enforcement Network (FinCEN)
United States Department of the Treasury Financial Crimes Enforcement Network | FinCEN.gov

Industry Associations and Agencies

Multiple Financial Industries

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Conference of State Bank Supervisors (CSBS)

*CSBS covers more financial industry regulators than just banks

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Consumer Financial Protection Bureau (CFPB)
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Nationwide Multistate Licensing System (NMLS)

 

Banking Industry

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Independent Community Bankers Association (ICBA National)
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Independent Community Bankers Association of New Mexico (ICBANM)
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New Mexico Bankers Association (NMBA)

Collection Agencies, Managers, and Repossessors

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American Collectors Association
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Consumer Credit Counseling
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Federal Trade Commission

Credit Union Industry

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Credit Union Association of New Mexico (CUANM)
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Credit Union National Association (CUNA)
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National Association of State Credit Union Supervisors (NASCUS)

Mortgage Industry

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American Association of Residential Mortgage Regulators (AARMR)
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Mortgage Bankers Association
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National Association of Consumer Credit Administrators (NACCA)
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National Association of Mortgage Brokers
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New Mexico Association of Mortgage Professionals
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New Mexico Mortgage Finance Authority
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New Mexico Mortgage Lenders Association
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US Department of Housing and Urban Development (HUD)

Escrow Industry

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Bankrate definition of a Mortgage Escrow

Trust Industry

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Forbes Article on Fiduciary Duty
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